When someone who is being released from a hospital or rehabilitation center needs help, Luxe Homecare receives referrals from physicians and rehabilitation facilities. We follow doctor’s orders as to what type of home health care is needed and send the appropriate professional (nurse, occupational, physical therapist, etc.).
Every once in a while, we get a patient who doesn’t see eye to eye with their doctor’s orders. David was such a patient.
In his mid-70s, David was sent to a rehabilitation facility following knee replacement surgery as there was no one at home to help care for him. Following a short stay in rehab, he was released to recuperate at home with the help of home health care personnel. On the first visit, David asked our nurse what his rights were as a patient. For example, did he have to let just anyone into his home? How could David be sure the agency would keep his medical information private? What if he didn’t like the home health professional we sent, could he ask for someone else?
What Can I Request?
We assured David that he had many rights as a patient. Here are just a few of the 23 patient rights compiled by the California Hospital Association. He has the right to:
- Choose any home health agency he wants.
- Expect considerate and respectful care, to be made comfortable and to have his cultural, psychosocial, spiritual, and personal values, beliefs and preferences respected.
- Know the names of the home health professionals that come into his home or coordinate his care and what their licenses are.
- Receive information in terms that he understands regarding his health status, diagnosis, prognosis, course of treatment, prospects for recovery and outcomes of care.
- Be informed of and participate in the development and implementation of his care plan.
- Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as needed to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
- Refuse treatment, to the extent permitted by law, not including inappropriate or medically unnecessary treatment or services.
- Know why we need to ask specific questions about his health. As a home healthcare agency, Luxe Homecare is required to collect health information from our clients so that we can provide top quality healthcare and to make sure that the billing to Medicare or Medi-Cal is correct.
- Ask home health professionals to keep any health care information confidential.
- Request to review his medical data for accuracy and ask for changes.
- Contact the Centers for Medicare & Medicaid (Medi-Cal in CA) Services, the federal Medicare and Medicaid agency for copies of his health information.
Luxe Homecare is here to serve our clients. We are bound by our ethical standards and the law to protect David’s and any patient’s information, and to provide home health providers who treat them with dignity.
We serve the clients in the Pacific Palisades, Newport, Riverside, Bel Air, Beverly Hills, Brentwood, Long Beach, Malibu and Santa Monica areas. To find out more about our home health division contact (310) 454-5500. To find out about our home care division contact (310) 459-3535. We can also be reached via email at info@luxeHC.com or visit, https://LuxeHomecare.com.