When we tell people about the senior services business, we often forget that most people don’t know a lot about in-home caregiving agencies and the services they provide. One of the more frequent questions we get is, “what is the difference between personal care and companionship?” It’s a good question because on the surface there doesn’t appear to be a clear line of demarcation.
Personal care at Luxe Homecare and other agencies in our industry include help with the acts of daily living (i.e., walking, dressing, grooming, bathing/showering, cooking, transferring, feeding, toileting and transportation services). Typically, people who receive personal care have a higher level of need than those who need a companion to go with them on errands or shopping, do some light housekeeping, help plan and prepare meals and remind them to take their medication.
Helping Clients Understand the Services They Need
Giselle, a woman in her 70s, first called us about what she referred to as companionship, at least that’s what I thought she meant. That is, until she started telling me what she needed help with. That included assistance with dressing her and showering. She had developed a case of vertigo, and those two tasks were the scariest for her to perform by herself.
I explained that what she was speaking of was personal care services. She became argumentative noting that her friend, Nancy, said it was called companionship and NOT personal care. When I asked what type of business Nancy was in, Giselle told me that she was a kindergarten teacher years ago and was now retired, but she had read up on these things and knew everything about it. I was able to calm Giselle by explaining that I didn’t know what article Nancy had read or what information she had, but at our agency and many others, this type of assistance is referred to as personal care. Once that was out of the way, I was able to start the intake process with Giselle, and she became a client. Guess who contacted us several months later? Nancy. Giselle had told her how wonderful and caring we were and she wanted to try us out for herself.
At Luxe Homecare we understand how when you first need assistance you may only require the help of a companion. As time goes on that may grow to needing personal care, which includes activities of daily living and eventually may extend to hospice care. We now offer a model of continuing care through Luxe Homecare and Luxe Hospice. Our services are similar to many of those offered by larger senior care facilities with the major difference being that with Luxe you can stay in your home as long as you wish.
To find out more about our Companionship, Personal Care or other services we offer, contact us at (310) 459-3535, info@LuxeHC.com or visit our site at www.LuxeHomecare.com. We provide in home care and home health services for a broad geographic area in Southern California, including Bel Air, Beverly Hills, Brentwood, Long Beach, Malibu, Pacific Palisades, Newport Beach, Riverside and Santa Monica.