Your mother or father has just undergone surgery or been hospitalized for an illness. All they want to do is to feel better and return to the familiarity of their home. Their doctor has recommended a home health agency, staffed with medical and healthcare professionals who can monitor their recovery in their home and help them to avoid any secondary infections. The homecare issue for many seniors is that this involves strangers traipsing through their house or apartment, touching their things and, in their minds, invading their privacy.
The next step is crucial. The home health agency must be able to communicate with the client and their family about their condition in a manner that is respectful and understandable to all. Unfortunately, there are times when this does not occur, and the senior and their family are not provided with all the pieces of the homecare puzzle.
In honor of Health Literacy Month, Luxe Home Healthcare would like to talk to you about closing that communication gap.
Here are some tips on how you and your parents can stay more informed:
- Build rapport with your parent’s healthcare team. Make sure they understand that you are there to advocate for your family member and to help build mutual understanding. When you visit, ask for updates on their condition. If you live out of state, find out if you can arrange for video chats or conference calls with the home health nurse or other team members who can fill you in on what is happening and any concerns they may have about your mom or dad. Begin to build trust and rapport between yourself and the individuals caring for your mother or father.
- Do your own research. If you’re not sure what to expect from home health professionals, look it up on the internet, call the agency or speak to professionals who work in this capacity.
- If you don’t understand a phrase, a word or the gist of a conversation, ask the health professional or caretaker to explain it in more detail. We are talking about safety, and you want to make sure that they are following the guidelines as you understand them.
- Don’t make assumptions. You may not ask for specifics about something that came up in conversation with your parent’s healthcare professional because you assume that they have it covered. Don’t count on it. Get the provider to address your question until you are satisfied with the answer.
At Luxe Home Healthcare we take our patient’s stressors and their children’s concerns into consideration when planning a homecare program. That’s in part how we create long-term caring relationships. Our clients and their family members tell us how much they appreciate our willingness to go above and beyond in the quality of care we provide and in how we protect their personal information. In addition, they have the added peace of mind that we are licensed by the California Department of Public Health, certified by Medicare, accredited by the Joint Commission, cHow Mertified by the California Association for Health Services at Home, certified by the CA Department of Public Health and approved by the CA Department of Social Services.
Our goal is to provide quality, professional homecare and home healthcare services to our clients and their families. And we provide the pertinent homecare information they need to make educated healthcare decisions.
To find out more about Luxe Home Health Services, contact us at (310) 362-4882, email info@LuxeHC.com or visit our website, LuxeHomecare.com. Our agency covers the Bel Air, Beverly Hills, Brentwood, Long Beach, Malibu, Newport Beach, Pacific Palisades, Riverside and Santa Monica areas.