What families can expect

• One dedicated caregiver, introduced in advance, with a consistent relief caregiver the family also knows
• Discretion as a matter of course: no client is named, photographed, or discussed without the family’s written permission
• Caregivers comfortable working alongside household staff, drivers, and property managers
• A case manager as the single point of contact, reachable at any hour
• Coordination with the family’s physician, attorney, or advisor when the family asks for it
• Home care, home health, hospice, and transportation from one team, so nothing is handed off to strangers

Why the match matters more here

In a private household, the caregiver is joining a home as much as providing care. Luxe takes the match seriously, and the way the household runs counts as much as experience and temperament. Families meet the caregiver before care begins, and if the fit is not right, the case manager changes it without fuss.

Long-term care insurance, handled

Many of these families hold long-term care policies bought years ago, and starting a claim is a slow and frustrating process for families to manage alone. Luxe files and manages the claim on the family’s behalf, works with the carrier directly, and keeps the family’s advisors informed.

How it starts

A private conversation with a case manager, followed by a free in-home assessment by our nursing staff or a case manager at a time that suits the household. The care plan is built around the family’s routines and preferences, the caregiver is introduced before care begins, and care starts on the family’s schedule.

Questions families ask about concierge care

Will the same caregiver always come?

Yes, one dedicated caregiver is the standard for concierge care, with a relief caregiver the family has met for days off and vacations. Families are never introduced to a rotation of unfamiliar people.

How does Luxe handle privacy?

Discretion is built into how we work. Caregivers are bound by confidentiality, clients are never named or featured without written permission, and information is shared only with the people the family designates.

Can the caregiver work with our existing staff?

Yes. Luxe caregivers are used to working within households that have housekeepers, chefs, drivers, and property managers, and the case manager coordinates with the household so roles are clear from the start.

Can Luxe coordinate with our attorney or family office?

When the family asks us to, yes. Many families prefer that scheduling, billing, and long-term care insurance matters go through an advisor, and Luxe works that way routinely.

What if our needs change?

The care plan is reviewed with the family regularly. Because Luxe provides home care, home health, and hospice under one roof, changing needs are met by the same team rather than a new agency.

Serving Los Angeles

Luxe Homecare provides concierge care across Los Angeles, including Brentwood, Pacific Palisades, Santa Monica, Beverly Hills, Bel Air, and Malibu, as well as Long Beach. Conversations about concierge care are confidential.